SHIPPING POLICY

1. Order Processing Time
   Please allow 7–10 business days of processing time before your order ships out. Processing time may vary slightly depending on product availability and will be noted on the product page whenever possible.

2. Shipping Time and Price

• Orders over $99 qualify for free shipping worldwide.
• Orders under $99 will be charged a flat shipping fee of $9.99.
• Orders are shipped via DHL, UPS, or FedEx, depending on your location.

Average delivery time (after processing):

• United States: approximately 7 business days
• International: approximately 7 business days (may vary by destination)

There are circumstances outside of our control—such as natural disasters, holidays, severe weather, or customs clearance—that may cause shipping delays. While most packages arrive on time, we do not guarantee exact delivery dates. Delivery issues are primarily the responsibility of the shipping carrier, but we will do our best to assist you.

3. Tracking Your Order
   We provide tracking for all orders. Tracking information will be sent to you via email as soon as it becomes available to us.

4. Wrong Address or Undeliverable Packages
   Please ensure your shipping address is complete and accurate before placing your order. We are not responsible for non-delivery due to errors in the address provided by the customer.

If a package is returned to us because of an incorrect or incomplete address, we may contact you to arrange reshipment. Additional shipping fees may apply.

5. Delays, Lost, or Stolen Packages
   Once a package is handed over to the carrier, certain factors may be beyond our control.

If your tracking information shows no movement for more than 15 days, please contact us with your order number and tracking number. We’ll do our best to follow up with the carrier on your behalf.

If tracking shows “delivered” but you did not receive the package, we recommend:

• Checking with neighbors or your building/office manager
• Verifying that the delivery address is correct
• Contacting the shipping carrier directly

If the issue remains unresolved, please reach out to us at support@primekix.com. We will try to assist, but we cannot guarantee free replacements in all cases of lost or stolen packages.

6. Customs, Duties, and Taxes (International Orders)
   For international orders, your local government may impose customs duties, import taxes, or other fees. These charges are the customer’s responsibility. We recommend contacting your local customs office for more information before placing an international order.

7. Contact
   If you have any questions about shipping, please contact us at:
   support@primekix.com