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      RETURN POLICY

      At Primekix, we take pride in offering carefully selected products designed to bring more excitement to every game day. Because some of our products may be custom-made or personalized, please review the following Return and Refund Policy before placing your order.

      Quick Summary

      • Return Window: 30 days from the date of delivery.
      • Personalized or Custom Items: Final sale unless defective, damaged, misprinted, or incorrect.
      • Standard Non-Custom Items: Eligible for return in their original, unused condition.
      • Return Authorization Required: Please contact us before returning any item.

      1. Personalized and Custom-Made Products
      Some Primekix products may be made specifically according to the information, images, text, or specifications provided by the customer.

      Customer Errors and Change of Mind
      Personalized products created using customer-submitted photos, names, text, or other specifications cannot be returned or refunded for reasons including:

      • Change of mind
      • Buyer’s remorse
      • Incorrect size, text, image, or information submitted by the customer
      • Dissatisfaction with a customization that matches the submitted order details

      Please carefully review all customization details before completing your purchase.

      Quality and Defect Guarantee
      If we make an error—such as printing text incorrectly when the correct information was submitted, sending the wrong item, producing a defective print, or delivering a damaged product—we will make it right.

      Depending on the circumstances, we will provide:

      • A free replacement or remake; or
      • A full refund at no additional cost

      In many defect or damage cases, you will not be required to return the original item.

      2. Standard Non-Personalized Products
      Standard, non-customized products may be returned within 30 days of delivery.

      To qualify for a return, the item must:

      • Be in the same condition in which it was received
      • Be unworn, unwashed, and unused
      • Have all original tags attached
      • Be returned in its original packaging
      • Include the order number or other proof of purchase

      Items that show signs of wear, use, washing, alteration, damage caused by the customer, or missing packaging may not be eligible for a refund.

      3. Return Process
      Please follow these steps before returning an item:

      Step 1: Submit a Return Request
      Email us at support@primekix.com and include:

      • Your order number
      • The item you wish to return
      • The reason for the return
      • Clear photos or videos if the item is damaged, defective, misprinted, or incorrect

      Step 2: Receive Return Authorization
      Our customer support team will normally review your request within 1–2 business days.

      If your return is approved, we will provide a Return Merchandise Authorization number and detailed return instructions.

      Step 3: Pack and Ship the Item
      Securely pack the approved item in its original packaging. Please include your order number or Return Merchandise Authorization number with the package.

      Step 4: Ship to Our Designated Return Facility
      Approved returns should be sent to:

      Primekix Returns Department
      111 S Jefferson St #100
      Casper, WY 82601
      United States
      Customer Service: support@primekix.com

      Important: Items returned without prior authorization may not be accepted or eligible for a refund. Please do not send any product back until you have received return instructions from our customer support team.

      4. Return Shipping Costs

      Defective, Damaged, Misprinted, or Incorrect Items
      If the return is required because of a Primekix error, manufacturing defect, or carrier-related damage, we will cover the approved return shipping costs or issue a free replacement without requiring the original item to be returned.

      Customer-Initiated Returns
      If an eligible non-custom product is returned for personal reasons—including ordering the wrong size, changing your mind, or no longer wanting the item—the customer is responsible for the return shipping cost.

      We strongly recommend using a trackable shipping service. Primekix cannot guarantee receipt of a returned package without valid tracking information.

      Original shipping charges are generally non-refundable unless the return is caused by our error or otherwise required by applicable law.

      5. Damaged, Defective, Misprinted, or Incorrect Orders
      Please inspect your order as soon as it arrives.

      If your package contains a damaged, defective, misprinted, or incorrect product:

      • Contact us within 7 days of delivery
      • Email support@primekix.com
      • Include your order number
      • Provide clear photos or videos showing the product and any packaging damage

      After reviewing the issue, we will arrange an appropriate replacement or refund.

      6. Refunds and Processing Times

      Inspection
      Once an approved physical return is received and inspected at our Illinois return facility, we will email you with the outcome of the inspection and refund request.

      Refund Processing
      If approved, the refund will be issued to the original payment method. Refunds normally appear within 5–10 business days after approval.

      Banks, credit card providers, and payment processors may require additional time to post the refund to your account.

      If you have not received an approved refund within 15 business days, please contact us at support@primekix.com.

      7. Non-Returnable Items
      Unless otherwise required by applicable law, the following items cannot be returned or refunded:

      • Gift cards
      • Final-sale or clearance items clearly identified as such on the product page
      • Personalized or custom-made products, unless defective, damaged, misprinted, or incorrect
      • Items that have been worn, washed, used, altered, or damaged after delivery
      • Items returned without prior authorization

      8. European Union 14-Day Right of Withdrawal
      If an order is delivered to a customer in the European Union, the customer may have the legal right to cancel or return eligible products within 14 days without providing a reason, subject to applicable EU consumer law.

      Returned products must be unworn, unused, and in their original condition and packaging.

      The statutory right of withdrawal generally does not apply to products made to the customer’s specifications or clearly personalized. This exception does not affect the customer’s legal rights when a personalized product is defective, damaged, misprinted, or incorrect.

      Nothing in this policy limits any mandatory consumer rights provided under applicable law.

      9. Contact Us
      If you have questions about an order, return, refund, or this policy, please contact us:

      • Brand: Primekix
      • Support Email: support@primekix.com
      • Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM Central Time
      • Return Address: 111 S Jefferson St #100, Casper, WY 82601, United States